Shipping policy

Order Processing

Orders are processed within 3 businesses days after payment confirmation. Orders placed after [time] will be processed on the next business day. Please note that we do not process or ship orders on weekends or holidays.

Shipping Methods & Delivery Times

We offer international shipping from Brazil to the United States through reliable carriers. Available shipping options include:

FedEx Connect Plus
FedEx Economy
FedEx Priority
UPS Expedited
DHL

Estimated delivery time: 5 to 12 business days after order processing.

Delivery times are estimates and may vary due to customs procedures, weather conditions, and other unforeseen circumstances.

Shipping Costs

Shipping rates are calculated based on the total weight of the order and the selected shipping method. The exact cost will be displayed at checkout before completing your purchase.

Customs Duties & Import Taxes

Orders shipped from Brazil to the United States may be subject to import duties, customs fees, and other charges imposed by the destination country. These fees are the responsibility of the recipient. We recommend checking with your local customs authorities for further information before placing your order.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package using the link provided or by entering the tracking number on the carrier’s website.

Shipping Restrictions

Currently, we do not ship to P.O. Boxes or military addresses (APO/FPO). If there are additional shipping restrictions or service limitations, we will contact you to find an alternative solution.

Lost or Damaged Orders

If your order is not delivered within the estimated timeframe or arrives damaged, please contact us immediately at contact@soulshineworld.com. We will work to resolve the issue as quickly as possible.

Return & Exchange Policy

For details on returns and exchanges, please refer to our Return & Exchange Policy available at [link].

Changes to Our Shipping Policy

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page with the updated revision date. We encourage you to review this policy periodically for any updates.

Contact

If you have any questions or concerns regarding our shipping policy, please contact us at contact@soulshineworld.com.

Last updated: 02/05/2025

This shipping policy is designed to ensure transparency and provide you with a seamless shopping experience.